Support

Photo access

If Cullia can't see your photos, check Settings → Privacy & Security → Photos → Cullia and set it to Full access. With Selected photos, Cullia only analyzes the photos you've chosen.

Analysis

Analysis runs locally and takes longer on larger libraries — keep Cullia in the foreground while it scans. After any deletion, Cullia automatically re-analyzes to refresh the results.

Deletion

Cullia never deletes anything without your explicit confirmation. Deleted photos go to the system's Recently Deleted album and follow the system retention policy; Cullia itself cannot undo a deletion.

Pro purchase & restore

Cullia Pro is a one-time purchase, not a subscription. To restore on a new device or after reinstalling, open the Pro page in the app and tap Restore Purchase with the same Apple ID. Refunds are handled by Apple — visit reportaproblem.apple.com or contact Apple Support.

Contact

If the above doesn't help, email us at cullia.ride668@slmail.me, or reach out via the app's Support entry on the Settings page.